X Feedback Watch SOP
Monitor mentions and keywords on X, cluster themes, and draft reply options for human approval.
X Feedback Watch SOP
- Search mentions + product keywords for the last N hours.
- Cluster into: bug, praise, feature ask, spam, competitor.
- Score urgency (P0–P3).
- Draft reply options for P0/P1 only — do not post.
- Summarize themes for the weekly product note.
Never engage in argument threads; escalate harassment.